Aged care accreditation, standards and rights

Eldercare’s residential care homes and day therapy service are accredited by the Aged Care Quality and Safety Commission (the Commission) which conducts regular unannounced assessments.

The Commission assesses and monitors Eldercare (and all other aged care providers) against eight Aged Care Quality Standards (effective 1 July 2019) to ensure residents and clients receive high quality care.

The standards focus on outcomes for consumers and reflect the level of care and services consumers can expect from Eldercare across the dimensions of:

1. Consumer dignity and choice
2. Ongoing assessments and planning with consumers
3. Personal and clinical care
4. Services and supports for daily living
5. Organisation’s service environment
6. Feedback and complaints
7. Human resources
8. Organisational governance

Each standard is expressed in three ways:

• a statement that expresses the outcome for consumers
• a statement that sets out the expectation for Eldercare
• the requirements that demonstrate Eldercare has met the standard

The Commission's Aged Care Quality Standards factsheet outlines these statements and requirements in more detail.

Eldercare is committed to providing services that meet the standards and provides an environment where consumers are supported to plan their care and services, with our staff, to meet their spiritual, social, emotional and physical needs.

_{Disclaimer: The use of images and videos contained herein does not constitute an endorsement by the Aged Care Quality and Safety Commission of Eldercare’s activities.}

You and your representative have a series of rights that apply when you start receiving government-subsidised aged care services.

These rights are outlined in the Australian Government’s Charter of Aged Care Rights (effective 1 July 2019).

Eldercare has incorporated these rights into the way we operate our services.

Charter of Aged Care Rights

I have the right to:

1. safe and high quality care and services
2. be treated with dignity and respect
3. have my identity, culture and diversity valued and supported
4. live without abuse and neglect
5. be informed about my care and services in a way I understand
6. access all information about myself, including information about my rights, care and services
7. have control over, and make choices about, my care, personal and social life, including where choices involve personal risk
8. have control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions
9. my independence
10. be listened to and understood
11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
13. personal privacy and to have my personal information protected
14. exercise my rights without it adversely affecting the way I am treated