If you have chosen an Eldercare aged care home, when you arrive you will be welcomed by the customer service assistant and your clinical leader, who will be the person directly responsible for your care. During your stay with us, your clinical leader will work in partnership with you and connect you to resources that will best support your wellbeing and health outcomes.

Your clinical leader will then show you to your room and inform you of anything you may need to know about your room and surroundings. Your site team will also arrange assistance to bring your belongings to your room, talk to you about your care and immediate needs, and give you a tour to show you the dining room and other key areas around the home.

A member of the property services team will also visit you to ask if you need any pictures hung, any pieces of furniture moved around or any assistance with using the air conditioner, phone or TV.

During your first week, you will also meet with your site operations manager, the spiritual care practitioner, relevant clinical and allied health staff, chef manager and a member of the lifestyle team.

Breakfast, lunch and dinner are served daily, in addition to morning tea, afternoon tea and supper. Any special dietary requirements will be catered for, and meals will be tailored to meet your specific care needs.

At Eldercare, all meals are prepared in our on-site kitchens so you can enjoy the freshest food possible. Our menus are reviewed by Eldercare’s dietitians and change regularly. We encourage residents to dine in the company of other residents, but you can enjoy your meals in the privacy of your own room if you choose.

As you settle into Eldercare, we would like to get to know you. By learning as much as we can about your likes and dislikes, interests, needs and life story, we can work with you to create a unique plan. Your clinical leader will tailor your care plan to meet your specific requirements and preferences.

Soon after admission you will meet with one of Eldercare’s allied health professionals to discuss your physical goals and requirements, and develop a plan to help you maintain your mobility and independence. If you have a motorised wheelchair or gopher, they will also work with you to ensure you can comfortably and safely use your equipment.

A member of our lifestyle team will speak with you to learn more about you, understand your personal interests, what you like to do and what brings you joy, and work with you to create a program that helps you achieve this. They will then ensure your care plan enables you to participate in some of the wide range of activities available at Eldercare, and maintain or initiate connections that bring you purpose and meaning.

Together we will regularly review your care plan to make sure that it evolves as your needs change, so that you are continually supported to live your best life.

Eldercare equips all rooms with a bed, bedside cabinet, wardrobe, overway table and a chair. You might like to bring ornaments, photographs, and pictures to decorate your room to help you feel at home. If you have enough space in your room, you can also bring in extra items of furniture.

Aside from items for your room, you will need to bring your own clothes, shoes, and accessories. It is generally recommended to bring easy-fit, stretchy clothing for comfort, and preferably items that are ‘wash and wear’. Eldercare’s laundry service takes care of all our residents’ day-to-day washing, and can recommend local external providers who can iron, dry clean or launder special or delicate items.

Basic toiletries such as soap, a toothbrush, toothpaste, shampoo, and toilet paper are provided to Eldercare residents, with other toiletry items able to be ordered through our pharmacy partner.

You are also encouraged to bring personal belongings that are important to you. This might include a radio, computer, hobby items, music, and books.

At Eldercare, family and friends are welcome to visit at any reasonable time. We ask that visitors are considerate of the care routines and needs of all residents when choosing their visiting times, and that noise is kept to a minimum when visiting after hours.

Loved ones of Eldercare residents can request an access card from the site administration team if they wish to visit after hours.

Not quite ready to move? Download our information sheet about the process of moving into aged care.

For more information about Eldercare’s aged care homes or the move-in process, speak to our friendly residential admissions team on 1300 925 414 or browse our 13 locations.